Starbucks, the $124.4 billion global coffee giant, trails only McDonald’s as the largest restaurant chain by market capitalization. Until a few years ago, the massive coffee company held more mobile payment users than Apple Pay. But what actually makes Starbucks excel in a crowded market?
WSJ’s Heather Haddon explains how Starbucks used technology to build its loyal customer base and why mobile orders are shifting the chain’s business priorities.
0:00 Starbucks operates like a bank
0:52 Starbucks’s history and menu
2:59 Starbucks’s technology
4:16 Store models
4:49 Culture and values
The Economics Of
How do the world’s most successful companies generate revenue? In this explainer series, we’ll dive into the surprising stories behind how businesses work–exploring everything from Costco’s “treasure-hunt” model to the economics behind Amazon’s AWS.
#Starbucks #Coffee #WSJ
if your employer is trying so desperatly to prevent you from forming a union then you know forming a union is going to be good for you
They are trying to give Starbucks a good rep in the midts of this boycott so people assume that their boycotts are in vein and stop. But we will not stop until Palestine is free 🇵🇸🇵🇸🇵🇸
The cashier at StarBucks is no more a "partner" than the security-guard at DisneyWorld is a "team member." Titling employees with these pandering labels does nothing but induce cringing.
مقاطعة
This content is abundant with pioneering ideas. I read a book with like themes that shifted my worldview. "The Art of Meaningful Relationships in the 21st Century" by Leo Flint
Never used Starbucks card or app. And never will.
What happens when the captive customers age and become a prescription buyer.
Seems like Seattle needs to keep on attracting young criminals for years to come.
It was a long time ago that definitely these people are really good what they do
🎯 Key Takeaways for quick navigation:
01:52 ☕ Starbucks ha evolucionado, ofreciendo más de 170,000 variedades de bebidas, desde el espresso hasta el famoso Pumpkin Spice Latte, adaptándose a las cambiantes preferencias de los clientes.
03:44 💳 Starbucks destaca en transacciones móviles, con el 44% realizadas mediante tarjetas de regalo y la aplicación móvil. Poseen $2.4 mil millones en efectivo cargado por clientes, superando depósitos bancarios.
04:41 🚗 Durante la pandemia, las opciones de recogida alternativas, como el servicio de autoventa y las órdenes móviles, se volvieron vitales para Starbucks, manteniendo su operatividad y adaptándose a las circunstancias.
05:09 🤝 Starbucks se esfuerza por mantener una conexión entre baristas y clientes, incluso en drive-thrus y pedidos móviles. La cultura interna se centra en la relación entre la gerencia y los empleados, denominados "partners".
06:37 🤔 Starbucks enfrenta desafíos laborales, con algunos lugares votando a favor de la sindicalización. La empresa busca mantener una relación directa con los empleados y se opone a la intermediación sindical.
Made with HARPA AI
There are some errors with the opening statement by Heather Haddon. She states that Starbucks will record revenue associated with the gift card sales immediately, and show a liability after they are purchased. This is incorrect and it is not how Starbucks, or any other public company in the US, records their gift card purchases under US GAAP (FASB 606-10-55-46). Starbucks recognizes a liability for all gift card purchases and will only recognize revenue when the card is used, which is opposite of what is presented in the video. So while gift card sales are always positive to their bottom line, they are liabilities considering starbucks owes the customer product at no additional cost. Side note, Starbuck's profit margin per transaction is high, so they do not care that they have to provide the products, although they would rather have customers forget about the balances. Gift cards are essentially just normal sales with a postponed date of transferring goods to the customer and a chance that Starbucks won't ever have to provide the goods.
My bachelors and psychology prepared me for a long career as a Starbucks barista
all i’m seeing is tons of disposable cups, so much waste. why are even the sit-down customers drinking out of disposable cups? starbucks is an environmental disaster.
Starbucks probably made a mistake calling their employees "partners". Ultimately, these woke partners would go join union.
Starbucks should call them "honey"
FOOD AT STARBUCKS
How do Starbucks and Costa coffee train their young staff
I ordered a cheese and pepper croissant with my hot drink I chose medium drink
the young man took away my croissant he was going to heat it
Oh I envisioned something really nice crispy fresh but he gave me some dead gloopy mush
in a bag very hot.. I just went and got a new one in a packet ate it cold at least it was a croissant.
I gave him the dead croissant back
How do you keep standards when you have a lot of staff to train
Can no longer eat at STARBUCKS the Homeless have taken over
…
Love how they say it’s a “issue” when it comes to union lol
🤥
🫠
❤
🦁
🦌
🇺🇸
sucks
investing in Stock market can be a significant and advantageous financial strategy for many reasons.